Customer Service Course

Level 3 Certificate in Customer Service (QCF)

Learners who wish to improve their knowledge of the importance of providing excellent customer service will be best placed to undertake this course which is designed for learners dealing with customers as part of their day to day work or for learners who are preparing to work in a customer service role.

To obtain a Level 3 Award in Customer Service (QCF), learners will need to be aged 14 and over, attend a training course for a minimum of 105 guided learning hours and pass the examination.

customer service approved

Structure of Course

 

 

The Level 3 Certificate in Customer Service (QCF) course, which contains two compulsory modules, is delivered once every 3 months at Sunnyhill House, 3-7 Sunnyhill Road, London SW16 2UG.

 

 

The course has been designed to be completed in 12 days (1 day per week) over 3 months.

 

 

Modules covered are:

 

 

  • Module 1 – Principles of customer service delivery
  • Module 2 – Developing and improving the customer service process.

Assessment method is by Portfolio of Evidence

 

 

  • Learners must complete (over set deadline after class) and submit a portfolio of evidence that will meet the learning outcome for the units that have been given.

 

 

Condition of Entry

 

 

Learners must have a basic knowledge and level of English skills before enrolment.

 

Please check our forthcoming course dates and
Book a course near you now.

      February         March        April         May         June         July
CCTV (SIA)  6 to 9 3 to 6  3 to 6 8 to 11 5 to 8 3 to 6 or
or or or or or 17 to 20 or
17 to 20 24 to 27 21 to 24 22 t0 25 19 to 22 31 to 3 August
Customer Service L2 Award 21 17 1 26 23 or 30 23
Customer Service L2 Cert 22 to 23 17 to 19 28 to 30 26 to 28 23 to 25 28 to 30
Customer Service L3 Cert 22 to 23 17 to 19 28 to 30 26 to 28 23 to 25 28 to 30
Conflict Management L3 28 to 2 March 28 to 30 14 to 16 19 to 21 16 to 18 21 to 23
Door Supervisor (SIA) 6 to 9  10 to 13  10 to 13 1 to 4 or 12 to 15 10 to 13
or or or 15 to 18 or or or
24 to 27 20 to 23 17 to 20 29 to 1 June 26 to 29 24 to 27
Emergency F.A.W L2 21 31 1 5 2 7
First Aid at Work  L3 17 to 19 17 to 19 31 March to 2 5 to 7 2 to 4 7 to 9
PTLLS Level 3/4 21 to 23 7 to 9  31 March to 2 5 to 7 2 to 4 7 to 9
or or or or or or
21 to 23 25 to 27 12 to 14 9 to 11 14 to 16
Security Guard (SIA) 24 to 27 10 to 13or20 to 23 10 to 13or17 to 20 1 to 4or15 to 18 12 to 15or26/29 10 to 13or24 to 27
SIA Trainer 21 to 23 (PI) 28-30 (CM) 29 t0 2 May (PI) 19 to 21 (CM) 28 May to 2 (PI) 21 to 23 (CM)
Upskilling (SIA) 9 or 27 13 or 23 13 or 20 4 or 18 1 or 15 or 29 13 or 27