Level 2 Award in Customer Service

customer service

£135

Learners who wish to improve their knowledge of the importance of providing excellent customer service will be best placed to undertake this course which is designed for learners dealing with customers as part of their day to day work or for learners who are preparing to work in a customer service role.

(Subject to class constituency)

Clear selection

Course details

Level 2 Award in Customer Service (QCF)

Learners who wish to improve their knowledge of the importance of providing excellent customer service will be best placed to undertake this course which is designed for learners dealing with customers as part of their day to day work or for learners who are preparing to work in a customer service role.

To obtain an award, learners will need to be aged 14 and over, attend a training course for a minimum of 6 guided learning hours and pass the examination

customer service approved

Structure of Course

The course, which contains one compulsory module, is delivered once a month at various training venues/centres across London.

The course has been designed to be completed in 1 day.

Module covered is:

  • Principles of Customer Service

Assessment method of Principles of Customer Service is by Examination

  • 30-question multiple-choice written examination
  • To be successful, learners must achieve a score of at least 20 out of 30 questions
  • Examination’s duration is 60 minutes (1 hour)

Condition of Entry

There are no prerequisites for attending this course. However, it is advised that candidates have a minimum of Level 1 in numeracy or literacy or equivalent.

Please check our forthcoming course dates and Book a course near you now.

Additional Information

Inner and Outer London Venues

Harrow, Lewisham, Oval, Peckham, Stratford, Barking, Croydon, Greenwich, Kingston upon Thames, Luton, Seven Sisters, Streatham, Watford

Course Dates

02 Jan 2018, 01 Feb 2018, 01 & 29 Mar 2018, 26 Apr 2018