Level 2 Certificate in Customer Service (QCF)

customer service

£600

Learners who wish to improve their knowledge of the importance of providing excellent customer service will be best placed to undertake this course which is designed for learners dealing with customers as part of their day to day work or for learners who are preparing to work in a customer service role.

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Course details

Level 2 Certificate in Customer Service (QCF)

Learners who wish to improve their knowledge of the importance of providing excellent customer service will be best placed to undertake this course which is designed for learners dealing with customers as part of their day to day work or for learners who are preparing to work in a customer service role.

To obtain a Level 2 Award in Customer Service (QCF), learners will need to be aged 14 and over, attend a training course for a minimum of 115 guided learning hours and pass the examination.

customerS 99% passrate

Structure of Course

The Level 2 Certificate in Customer Service (QCF) course, which contains two compulsory modules, is delivered once every 3 months at various training venues/centres across London.

The course has been designed to be completed in 13 days (I day per week) over 3 months.

Modules covered are:

  • Module 1 – Delivery of Effective Customer Service
  • Module 2 – Supporting the customer service environment.

Assessment method is by Portfolio of Evidence

  • Learners must complete (over set deadline after class) and submit a portfolio of evidence that will meet the learning outcome for the units that have been given.

Condition of Entry

Learners must have a basic knowledge and level of English skills before enrolment.

Please check our forthcoming course dates and
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Additional Information

Inner and Outer London Venues

Harrow, Lewisham, Oval, Peckham, Stratford, Barking, Croydon, Greenwich, Kingston upon Thames, Luton, Seven Sisters, Streatham, Watford

Course Dates

26 to 28 Sept 2018, 01, 03 & 04 Oct 2018, 26, 28 & 29 Nov 2018, 03, 05 & 06 Dec 2018